All return requests must be made within 14 days of receiving the garment. To make a return please email sales@natalyaegorova.com. All garments must be returned new, unworn, in their original condition, packaging and with all the garment tags attached. 

Customers are responsible for paying their return shipping fees. We recommend to get a tracking number for the package, if the package fails to deliver to us we are not responsible.

Refunds will be credit to your original method of payment. Original shipping charges will not be refunded. We estimate that refunds will be made by the provider of your payment method within 7-10 working days. You will receive an email when your refund has been processed. Please retain your shipping note until you have received your refund.

Made to measure garments are none returnable.